Additional Terms of Use for E-commerce Services

By using SumUp’s e-commerce services as described herein below ("E-commerce Services"), you agree to be bound by SumUp’s Terms, these Additional Terms of Use for E-commerce Services ("E-commerce Services Terms"), and all other terms and policies applicable to the e-commerce service used. If you are using E-commerce Services for your business, you agree that you are accepting these SumUp E-commerce Services Terms. Unless otherwise defined herein, capitalized terms shall have the same meaning as in the Terms.

E-commerce Services

SumUp’s E-commerce Services include SumUp’s e-commerce products (SumUp Starter, Online Store, collectively "E-commerce Products") and other e-commerce features that enable you to create an on-line store to sell goods and services online and collect payments from your customers for your sales. The payments in connection with your use of our E-commerce Services will be securely processed by SumUp.

SumUp does not warrant, endorse, guarantee, or assume responsibility for goods or services that you may offer on our E-commerce Products. You warrant that your use of our E-commerce Services will comply with all applicable laws and regulations, including consumer, e-commerce and related laws. SumUp is not liable for your non-compliance with any laws or regulations related to your e-commerce activities, or with your own customer policies and terms. You agree that you are solely responsible in particular for the following:

  • fulfilling and delivering all goods and services ordered by your customers on our E-commerce Products, and providing your customers with an adequate return and refund policy for their online purchases in compliance with the applicable laws;
  • handling all claims related to your goods and services offered on our E-commerce Products. Any complaints, inquiries or comments related to your goods or services offered on our E-commerce Products must be addressed and managed by you (e.g. refunds, promotions, customer satisfaction, etc.);
  • fulfilling your tax obligations related to the sale of goods and services in connection with the E-commerce Services and where necessary, for notifying your customers of applicable taxes;
  • providing your customers with a complete and accurate description of the goods or services offered, customer service contact, address, delivery policy, customer data protection policy and all other legally required information to be provided to customers in the relevant jurisdiction.

SumUp will not be liable or responsible for any product or service-related claims made against you by your customers. We reserve the right to refuse our E-commerce Services to anyone for any reason at any time.

We reserve the right to modify or terminate the E-commerce Products and E-commerce Services for any reason, without notice at any time. You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the E-commerce Service, use of the E-commerce Services, or access to the E-commerce Services without the express written permission by us.


Further to the restrictions imposed by the Terms, you agree you shall not be involved with or use our E-commerce Services for any illegal content, including but not limited to content that is subject to protection of minors according to applicable law; content that is related to gambling services, whether illegal or not, under any applicable laws; content that is related to sex shops or pornographic entertainment (except for adult entertainment magazines); content that is related to weapons or illegal drugs or products; content that is related to alcohol or tobacco to the extent that alcohol and tobacco represent the only products sold by your business; content that SumUp reasonably believe to be capable of damaging our reputation; content that is prohibited under any laws or regulations applicable; content that is in our discretion, inappropriate, offensive, pornographic, sexually explicit, or violent; content that infringes or has the potential to infringe the intellectual property or privacy rights of another or that may be libellous, slanderous, or otherwise defamatory. You shall not use our E-commerce Services to offer goods or services that are illegal or potentially illegal (including counterfeited, stolen, or fraudulent ones), or are not compliant with all applicable laws or regulations (consumer protection laws, product safety or trade regulations or export controls, intellectual property).

SumUp may at its sole discretion decide whether your use of the E-commerce Services shall be deemed attributable to any of the above products or services and therefore not in accordance with the Terms or these E-commerce Services Terms. We retain the right to suspend or terminate any Account who has violated any of the restrictions above. SumUp reserves the right in their sole discretion, to add categories of prohibited transactions or business categories by adding such categories either to the Terms or these E-commerce Services Terms.

Your content

You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your use of the E-commerce Services, and you releases SumUp from all liability associated with the content in your Account. By uploading content, you agree that other internet users may be able to view your public content. SumUp can, at any time, review and delete the content submitted to its E-commerce Services (but is not obligated to do so). We also have the right to preserve or disclose your content if it’s required by law. You may not provide content that is harmful, offensive, obscene, abusive, fraudulent, illegal, infringes third-party’s intellectual property rights, or any applicable law. In your content you may not use images, names, or likeness of any third party (including notable personalities or celebrities) without obtaining the prior consent of such third party.

We may, but have no obligation to, remove content and suspend or terminate your Account if we determine in our sole discretion that the goods or services you offer via our E-commerce Services, or your content violates our Terms or these E-commerce Services Terms, or if fraud or extortion is detected.

Theme Store

As part of our E-commerce Services, we may provide you with website designs including colour scheme, layout and style elements which can be downloaded from the theme store ("Themes"). You may use the Themes to alter your store's appearance, however, you may not use the Themes for any other purpose not related to your use of the E-commerce Services. Selling Themes to other users of the E-commerce Services or to any third parties is prohibited.

You may modify the Theme to suit your use of the E-commerce Services, however, you must respect the rights of the author. You acknowledge that the intellectual property rights are owned by the author of the Theme. In case of violation of those rights, the Theme author can assert their rights in legal proceedings. In such cases, SumUp may be required to suspend or deactivate your Account.

When downloading a Theme, you agree that technical support related to the Theme is the responsibility of its author. We may help you to contact the Theme author. If your or any of your representatives edit the Theme's html code, the Theme loses its guarantee. In these circumstances, the author of the Theme is no longer responsible for the Theme and may no longer provide you with support.

You are solely responsible for the installation of the Theme. We are not liable for lost or overwritten data that may result from installing a new Theme.

Plans and Payments

You may use our E-commerce Services for no monthly charge and pay only fee per Transaction when you make a sale, or you may select a pricing plan and pay any applicable subscription fees based on the plan you select. Our current fees and plans are listed on our website. You provide your consent to us and you authorize us to charge you any fees for the E-commerce Services you may purchase.

If you are subscribed to a plan, we will send you a payment reminder through the registered email address every 7, 3 and 1 day in advance of the end of your current subscription period. If a payment is made after the end of the subscription period, the subscription will be extended from the date the earlier period ended.

If a payment is not made after your subscription period ends, your admin panel may be blocked. If payment remains outstanding 14 days from the date the subscription period has ended, your access may be blocked.

Cancellation or Termination

You may cancel your use of the E-commerce Services at any time through the functionalities of your Account, and your store will be taken offline, if applicable. We shall not be liable for refunding subscription fees in the event that you decide to stop using the E-commerce Services before the expiry of the subscription period, or your Account is suspended or terminated due to a breach of the Terms or these E-commerce Services Terms.